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Our Military’s Web Strategy for Winning on the Social Battlefield

Monday, February 1st, 2010

The Joint Service Color GuardHaving served in the Marine Corps for ten years as well as co-founding and operating a web strategy company, I offer a unique perspective on our military and its’ Web Strategy. The United States has the world’s second largest military, after the People’s Liberation Army of China, and has troops deployed around the globe. With an “All Volunteer” military force of 1,454,515 people serving on active duty and an additional 848,000 people in the seven reserve components, I think most people would agree that the military’s recruiting mission is of an epic scale compared to other organizations.

Having one of the most challenging recruiting tasks of any organization in America requires nothing less than an exceptional marketing plan. The five branches of the military each have a distinct military mission and therefore recruit a little differently. More specifically, I would like to discuss why I feel the U.S. military is using the internet to market more effectively than almost any civilian corporation in the world.

Just like any other organization, it is first necessary to have a thorough understanding of the military’s mission or business plan, in order to develop an effective web strategy. Let’s take a brief look at each branch of our military to gain a better understanding of their role in providing our overall national security.

I will be discussing the Military Branches in order from largest to smallest.

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Social Media – Learning Why Your Customers Buy

Thursday, January 21st, 2010

Learning Why Your Customers Buy Customers buy because of their perceived need. Most of the time, their perceived need is actually a want. Many companies fail to recognize this difference and therefore make costly mistakes by developing products and or services that don’t catch on. There are several factors that determine why customers buy a product or service from one source over others. The main factors are as follows:

Brand Awareness - Is your customer aware of your existence? They need to know about you as a source or option. Your location, whether it be brick and mortar or the first page of Google are important factors in determining your Brand Awareness and market penetration.

Product Features and Benefits - We are all customers. Have you ever compared features of a particular product or service? We all do it. A good example is when shopping for a Cell Phone Service Provider. We compare the features of various plans offered by the competing companies. Most importantly as customers though, we focus on the benefits. What will that cell phone do for me? Maybe it’s the security and peace of mind to know that I can call anytime or anywhere during an emergency? Or maybe it might make me feel good to know that my monthly bill will be a flat rate every month.

Product or Service Pricing - Let’s face it, there are customers that price shop. Then there are customers that are willing to pay more for what they perceive as a better value. Have you heard the term, “Getting the most for my money”? 

Brand Reputation - what does your market think about your brand? Dominos Pizza recently learned that the majority of their market had the opinion that their product sucks. They learned specific details as to why their customers felt their product was inferior against their competitors. Dominos then used social media to their advantage by asking for customer input to develop a new and improved product.

Word of Mouth - What are your customers saying about your company, product or service? Results from studies have shown that a satisfied customer may share their buying experience with 1-3 people. On the other hand, if they had an unpleasant experience with your company, they are likely to share that information with 10 people. This is one of the reasons customer loyalty is so important. Social media and customer rating sites have made it extremely easy for customers to review and share their buying experience. Smart companies are learning these new marketing concepts and using them to their advantage.

The most successful companies today are leveraging their knowledge of the fore mentioned concepts with social media technologies. In my blog post titled, “Corporate Marketing– Simplifying the Social Media Challenge”, I discuss a simple and effective way for companies to approach their social media strategy.

Connect with me:

Top 50 Tips for Creating an Amazing Blog

Thursday, January 7th, 2010

I hope this list gives you some useful ideas so that you can create an amazing blog.

  1. Create a good, unique design
  2. Easy to navigate site
  3. Posts that are Consistent and regular
  4. Content that is helpful and useful
  5. Create blog posts on niche topics that aren’t oversaturated
  6. Original content using your, unique voice
  7. Easy to share content- social media sharing tools/widgets
  8. Comment on other blogs to become known
  9. Make it easy for readers to subscribe
  10. Organization with categories and sub-categories
  11. Content variety including multimedia
  12. Functionality- the ability to interact
  13. Announce your latest blog posts on Twitter
  14. Write powerful headlines for your articles
  15. Don’t sensor yourself- Be You!
  16. Monetize your blog- Banner Ads, Text Ads, etc.
  17. Reference and link to other blogs
  18. Engage with commenter’s
  19. Who, what , where, why, when format
  20. Use storytelling
  21. Conciseness and brevity
  22. Inspirational thoughts and ideas
  23. Accuracy, sourcing, and references
  24. Provide examples and demonstrations
  25. Blog Post Topic diversity
  26. Imagery and Illustration
  27. Humor and occasional fun
  28. Quotes and Acknowledgement
  29. Controversial discussion
  30. Sticky CTA’s (Call-to-Action) Entice visitors to return
  31. Participate on LinkedIn “Answers”
  32. Distribute posts using social bookmark sites (Digg, StumbleUpon, Reddit, Etc.)
  33. Proofread, Proofread, Proofread
  34. Scannable Posts
  35. Create relevant “Top 10” Lists
  36. Create “How To” articles
  37. Write a “series” post
  38. Don’t duplicate other people’s content
  39. Provide a picture of yourself and an “About Me”
  40. Optimize the blog for the Search Engines (SEO practices)
  41. Use Squidoo and Hubspot to write articles that point back to your blog
  42. Use Youtube to host and embed video to your blog
  43. Use Google Analytics to Analyze and Improve Traffic Demographics
  44. Write content that will still be relevant tomorrow
  45. Offer a download (free E-book or Guide) to build a e-mail distribution list
  46. Develop a personal brand
  47. Add your Blog Link in your E-mail Signature
  48. Tweet useful news articles on Twitter besides your blog posts
  49. Don’t over promote yourself or your products
  50. Submit your blog to blog directories

If you have questions on blogs, blogging, or social media in general, please contact our website design company.

Corporate Marketing – Simplifying the Social Media Challenge

Wednesday, January 6th, 2010

Companies need a simple way to approach their social media strategy that doesn’t necessarily start with technology. It can be broken down into an easy, three pronged approach and here are our recommended components.

  1. Monitor: In most cases, companies dive into the social media mix by jamming their traditional mainstream media messages into a social media venue. It just doesn’t work that way. The two-way dynamic of social media requires a different, more delicate approach. Careful, unbiased listening skills are a necessary part of a successful social media strategy. In order for companies to start off on the right foot, they must have an open mind to discover new possibilities and insight that their customers and potential customers will invariably deliver.

  2. Engage: Companies have to take an active role in social media by engaging with their audience by providing thought leadership. This can be accomplished by participating in relevant conversations with key influencers in their industry. Their goal here is to make a positive impression with influential participants that are outside the company. The company ultimately needs to be perceived as the industry leader and a subject matter expert.

  3. Integrate: A company’s marketing efforts should be integrated with their traditional marketing channels such as seminars, trade-show events, radio, television and print advertising. Social media has always been a challenge to measure in terms of ROI. When possible, it is advisable to use social media technologies to drive traffic to channels that can be measured through analytics software. Also, it pays to have a Customer Relationship Management (CRM) solution in place for tracking customers and managing prospects. Managing your company’s internet presence can and should be scalable.

Our simplified three pronged approach is not an end all, but provides an easily definable starting point that any company can begin to execute. What are your thoughts?

If you would like more information regarding internet marketing or social media, please contact our web design company.

Homeless Guy Goes Viral

Friday, January 1st, 2010

Homeless Guy Goes Viral

Coffee – Good for Internet Marketers

Wednesday, December 30th, 2009

Coffee is good for Internet MarketersI am up this morning at an earlier than usual time (4:30 A.M. PST).  I am drinking my first cup of coffee and can’t help but realize how much I love coffee.  I beleive like most people that too much of anything can be bad for you, but I wanted to generate this list of ten known health benefits:

  • Coffee use can lower Parkinson’s risk

  • Coffee can lower diabetes risk

  • Drinking 4 or more cups of coffee a day may help prevent gout

  • Coffee may protect against bladder cancer

  • Coffee may lower your risk of cavities

  • Coffee can reduce the risk of chronic liver disease

  • Coffee jump-starts short-term memory

  • Coffee treats asthma

  • Coffee can prevent the development of colon cancer

  • Coffee can treat headaches

Lastly, I feel coffee makes us more creative.  Have a fun and productive day folks!

Best Marketing Colors for 2010

Tuesday, December 29th, 2009

What colors will be used in the design world for marketing in 2010?Brand Marketing Colors

Your brand creates an emotion?  The question is, is it the right emotion to positively influence your audience?  The following information will give you some insight as to which colors may work best to achieve your marketing goals through visual communication.

Here’s a list of frequently used colors and what emotions are generally associated with them:

  • WHITE – White is associated with innocence, purity, peace and contentment. It’s considered clean and sterile. It’s cool and refreshing. White can have a calming, stabilizing influence.
  • BLACK – Black is the ultimate power color.  It suggests strength, potency, authority, boldness, seriousness, stability and elegance. It’s distinguished and classic, great for creating drama. Black has more weight than other colors. Too much can be ominous.
  • Gray or Silver – Gray can be associated with conservative qualities and considered traditional. Business-wise, it symbolizes high tech and suggests authority, practicality, earnestness and creativity.
  • GOLD – Gold suggests wealth. It’s considered to be very classy.
  • BLUE – Blue is the favorite color of many businesses. It suggests sanctuary and fiscal responsibility. It inspires confidence. It is the most popular and second most powerful color. Darker shades are authoritative. Dark and bright blues represent trust, security, faithfulness and dignity. Paler shades can imply freshness and cleanliness, although they can imply weakness.
  • RED – Red stimulates many kinds of appetites. Red commands attention, alerts us and creates a sense of urgency. It’s considered the sexiest of all colors. Red symbolizes heat, fire, blood, love, warmth, power, excitement, energy, strength, passion, vitality, risk, danger and aggressiveness. Financially, it’s associated with debt.
  • YELLOW – Yellow is the sunshine hue and is a spiritual color. Yellow represents a warning, but it can also bring happiness and warmth. The most preferred yellows are the creamy and warm ones. Bright yellow can be irritable to the eye in large quantities. Yellow speeds metabolism. It’s often used to highlight or draw attention.
  • GREEN – People associate green with the color of money, as well as nature. Olive greens are associated with health and freshness — a good choice for environmental concerns. Green suggests fertility, freedom, healing and tranquility. Green represents jealousy. Businesses use it to communicate status and wealth. Green is a calming, refreshing color that is very easy on the eyes.
  • BROWN – Brown is associated with nature and the earth. Dark browns represent wood or leather. Brown and shades of cream are associated with warmth and coziness. Brown suggests richness, politeness, helpfulness and effectiveness. It is solid, credible, mature and reliable. Light brown implies genuineness.
  • ORANGE – Orange is associated with vibrancy and the tropics, as well as warmth and contentment. It can instill a sense of fun and excitement. It implies health. It suggests pleasure, cheer, endurance, generosity and ambition. It can make an expensive product seem more affordable. It appeals to a wide range of people, both male and female.
  • PINK – Pink is considered to be a very feminine color. It represents gentleness, romance, well being and innocence.
  • PURPLE – Purple represents royalty and luxury. In darker shades, it’s considered a wealthy color. It suggests spirituality and sophistication. In paler shades, such as lavender, it’s feminine and romantic.

When choosing your color choices for your next graphic design project, make sure you consider your marketing goals and the emotion you want your audience to experience.

Three Awesome Ways To Market Your Company and Create Your Branding Identity!

Tuesday, July 29th, 2008

Free Speech

Give a “free” speech about a topic involving your industry. Don’t talk in terms of your product directly though; engage the audience with information that is beneficial to them and teases them with your product. If you’re a Heating and Air Conditioning company for example, give a free speech on how to save money on energy costs throughout the year. This way you’ll be perceived as an industry leader, not just another salesperson. You want people to think of you as a valuable resource. There are organizations that love to have guest speakers. When was the last time you had an audience listen to what you have to say concerning an issue that your product addresses? When one of those audience members has a Heating or Air Conditioning issue, who do you think they’ll call? Through your creative use of speech, you’ll build rapport, credibility, and trust. People want to do business with people they like and trust! Don’t you?

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Interactive Marketing Agency

Tuesday, July 15th, 2008

Hi all,

A lot of people ask what the differences are between the following types of marketing companies:

  • Advertising Agency
  • Ad Agency
  • Marketing Agency
  • Interactive Agency
  • Interactive Advertising Agency
  • Interactive Marketing Agency
  • Search Engine Marketing

And so on, and so on…

I put together a lens in Squidoo that explains various business models in the Marketing/Advertising Industry and what their responsibilities are.  Keep in mind that there is much overlap.  Some companies may carry the same title, but provide a wide variety of services while others are tightly niched.

The article can be seen here:  My interactive marketing agency Squidoo lens

If you have any questions or would like to offer additional insight, please do.

Thanks in advance,

Chris Turnquist- CEO, Proteus Design Studio

Useful Web Design Checklist

Monday, July 7th, 2008

We are posting a checklist for you to use when developeing a new website for your company.  We hope you find this checklist useful.

Web Site Design Marketing Objectives

  • What is your primary goal with the site?
    • Establishing your credibility
    • Describing your products or services
    • Completing sales transactions
    • Offering customer service and support
    • Communicating company identity or branding
  • What are your secondary goals?
    • Search engine friendly?
    • Generate repeat traffic?
    • Encourage visitors to recommend it to others?
    • Create an online community, send emails?
    • Increase customer loyalty?
    • Encourage visitors to stay and visit many parts of the site?
  • What is your intended use for the site?
  • How will people find the site?  By searching in a search engine or because you gave them your URL?

Who is Your Target Audience

  • Who is your target audience?
  • Will they be accessing your site via dial up or high speed connection?
  • How will you be accessing the site (connection speed and browser)
  • What is your target audience looking for?
  • What questions are your customers constantly asking you?
  • What can we include that would WOW your customers?

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